Help & Contact

Please select the subject below and click for more information.

Do I need to set up an account to place an order?

An account is created for you at the checkout stage to allow us to process your billing and delivery information, nothing more. Your details will never be passed to third parties and we do not save any payment details that are used to purchase products on our site. This is all done through a simple form at the checkout stage.

If I've forgotten my password what should I do?

If you have forgotten your password, click the "Forgotten password" link found on the login page. You will then be asked to enter your email address, and a new password will be sent to your email address. You can change your password by using the "Change password" link found on your account dashboard.

I'm unable to login to my account, what should I do?

If for some reason you are unable to log into your account, please contact us directly on 0141 285 6386 or alternatively e-mail us We aim to get back to you within 24 hours.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

How do I make a purchase?

Using the online shop couldn?t be easier: If you know what you are looking for, use the serach bar, or jewellery departments to find your item.

Once you have found an item, click, ADD TO CART.(?).

You can review your items in your shopping bag by clicking (appropriate button).

Lastly click GO TO CHECKOUT to complete your order.
Once at CHECKOUT we will only ask for you name and address to allow us to process your order.

How long does delivery take and how much is this?

We offer FREE delivery on all order over £100 (Royal Mail Track & Trace), this will take 1-5 days to arrive. We also offer guaranteed Next Day Delivery before 1pm or Saturday Guaranteed Delivery for £9.99. For those customers who would rather collect their items in our store we arrange this at no additional cost. For further delivery information CLICK HERE. (link to delivery page)

What packaging will my parcel arrive in?

Our packages are delivered in standard Royal Mail packages with the items themselves presented in the appropriate brand packaging.

Is my item insured?

Yes, all items are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by our insurance.

Do I need to sign for my order?

Yes a signature is required with all our deliveries.

Do you ship internationally?

We?re happy to ship to any international country, however we can?t take responsibility for any charges or Taxes due that may arise from importing into the intended country, and unfortunately we?re not able to guarantee a delivery time, as it varies from country to country.

Can I track my item?

We obtain track and trace numbers for every order we ship. If you would like to track your item or are concerned your order has not arrived when expected please contact a member of our team on 01273 203178 or email us at

If the item is unsuitable can it be returned?

Ina word, yes, we?re happy to offer a no fuss returns policy. We will issue a full refund on items returned to us within 14 days of receipt and we?re happy to exchange those items returned within 28days. For further information on our returns policy CLICK HERE.
How do I make a complaint?
If you are unhappy with any of the services or products you received and would like to raise a complaint you can do so by calling us directly on 01273 203178  (Monday-Friday, 9.00am-5.30pm), emailing us at

Can I contact you if I am unsure on a any aspects of the design or need more information on your products?

Yes, our jewellery experts will be more than happy to help either email us at: or call us directly on 01273 203178.

Is it possible to order in a size/item for me?

We are always happy to try and source any products or alternative sizes our customers are looking for. Contact us directly to speak with a member of our team or simply send us an e-mail to the above address detailing your requirements.

If you have any more questions that do not appear here please feel free to get in contact with us, through any method you seem fit.

If you have any more questions that do not appear here please feel free to get in contact with us, through any method you seem fit.

Retail Outlets

Gold Arts currently have six shops, all based along the South Coast, starting in Chichester and moving East, there is Worthing, three in Brighton and one in Eastbourne, for more information please follow the ?contact us? link (or click here).

Can I contact you over the phone?

Yes absolutely please call our stores direct:

Brighton Front Shop ? 01273 203 178
Brighton Newmans Antique Fair ? 01273 324318
Brighton Gifts ? 01273 776000
Chichester ? 01243 527715
Worthing ? 01903 208129
Eastbourne -  01323 737800

What e-mail address should I use to contact you?
All our e-mail inboxes are managed daily and we aim to respond to our customer e-mail enquiries within 24 hours.

What is your postal address?

Gold Arts
7 Brighton Place
The Lanes

What payments do we accept?

We accept all major credit and debit cards including Visa, MasterCard, Maestro and Delta through our payment service providerBarklycard. We also accept payment by PayPal.

Do you take payment over the phone?

We are able to take up to 20% deposit for your order over the phone, to enable you to reserve an item. Full payment will be required upon collection, you can also purchase your item fully via our website, and over the phone.

Is it safe to use my credit card online?

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. We do not disclose details of our customers to any third party.